Discord Moderation Guide

Introduction

Welcome to the Moderation Guide!

Whether you're stepping into moderation for the first time or you're a seasoned staff member, this guide is here to support you. Moderators play a crucial role in shaping a safe, respectful, and engaging community experience for everyone.

Your responsibilities go beyond just enforcing rules — you're also here to assist users, defuse conflicts, and encourage positive interaction. This guide covers everything from essential rules and tools, to conflict resolution strategies and staff conduct. It's your go-to resource for becoming a confident and effective moderator.

Rules & Guidelines

1. Advertising Restrictions:

   Users must not advertise without explicit permission or outside designated channels. This includes:
   • Discord invites
   • Referral links
   • Social media profiles

2. Prohibited Content

   Content is not allowed if it:
   • Is illegal or harmful
   • Contains pornography or nudity
   • Includes sexual or suggestive material
   • Encourages violence or harassment
   • Shares personal/confidential info
   • Impersonates others misleadingly
   • Spams or disrupts chat
   Violations may result in warnings, temporary mutes, or kicks depending on severity.

3. Language and Behavior

   Insults, defamatory remarks, racism, sexism, or discrimination are strictly prohibited. Always promote respect and inclusivity.

4. Begging

   Asking for free rewards, money, or favors is discouraged. Encourage users to use the community’s legitimate earning or reward systems.

5. Spam

   Repeated messages, rapid-fire text, or excessive mentions disrupt conversations and should be addressed.

Tools & Commands

Moderation is much easier (and more consistent) when you have the right tools. Whether you're handling spam, enforcing rules, or logging actions, here are the basics every mod team should be using:

• Warnings: Inform users when they’re close to breaking rules.
  Use bots like Dyno, Carl-bot, Auora, or YAGPDB to issue structured warnings.
• Temporary Mutes: Pause a user’s ability to chat to cool down situations.
  Tools like Auora, YAGPDB, and Carl-bot help automate temporary mutes.
• Kicks and Bans: Remove disruptive users either temporarily or permanently.
  Dyno, Auora, and Carl-bot can quickly enforce server safety with kicks or bans.
• Message Deletion: Remove inappropriate content to maintain a clean environment.
  Use YAGPDB or Dyno to bulk-delete spam or filter messages automatically.
• Auto-Mod & Filters: Prevent rule-breaking content before it's posted.
  Carl-bot, Auora, and Dyno can block specific words, links, or patterns with custom filters.
• Logging & Reports: Keep track of infractions, actions, and deleted messages.
  Set up mod-logs using Carl-bot, Auora, or ModMail for full visibility of staff actions.

Handling Conflicts

Conflicts happen. Your job is to manage them calmly and fairly:

1. Stay Calm and Neutral: Don’t take sides or react emotionally.
2. Listen to All Parties: Understand the full story before acting.
3. Use Warnings or Timeouts: Often a gentle reminder or timeout is enough to resolve issues.
4. Escalate Serious Problems: If conflicts persist, involve senior admins or owners.

Roles & Responsibilities

• Monitor chats for rule violations.
• Apply penalties fairly and consistently.
• Educate users on rules and community values.
• Collaborate with the moderation team.
• Lead by example — be polite, patient, and professional.

Resources & References

Use these resources to be effective:

• The full community rulebook
• Staff communication channels
• Logs and history of moderation actions
• Help documents and FAQs for common issues
• Admins/owners — Don’t hesitate to reach out when in doubt.